ID Experts EU Privacy Shield Policy


Identity Theft Guard Solutions, Inc, dba ID Experts, complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. ID Experts has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit

This privacy policy outlines our general policy and practices for implementing the Principles, including the types of information we gather, how we use it and the notice and choice affected individuals have regarding our use of and their ability to correct that information. This privacy policy applies to all personal information received by ID Experts whether in electronic, paper or verbal format.


“Personal Information” or “Information” means information that

(1) is transferred from the EU to the United States; (2) is recorded in any form; (3) is about, or pertains to a specific individual; and (4) can be linked to that individual

“Sensitive Personal Information” means personal information that reveals race, ethnic origin, sexual orientation, political opinions, religious or philosophical beliefs, trade union membership or that concerns an individual’s health.



ID Experts shall inform an individual of the purpose for which it collects and uses the Personal Information and the types of non-agent third parties to which ID Experts discloses or may disclose that Information.

ID Experts shall provide the individual with the choice and means for limiting the use and disclosure of their Personal Information. Notice will be provided in clear and conspicuous language when individuals are first asked to provide Personal Information to ID Experts, or as soon as practicable thereafter, and in any event before ID Experts uses or discloses the Information for a purpose other than for which it was originally collected.


ID Experts will offer individuals the opportunity to choose (opt out) whether their Personal Information is (1) to be disclosed to a third party or (2) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual.

For Sensitive Personal Information, ID Experts will give individuals the opportunity to affirmatively or explicitly (opt out) consent to the disclosure of the information for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. ID Experts shall treat Sensitive Personal Information received from an individual the same as the individual would treat and identify it as Sensitive Personal Information.

Onward Transfers

Prior to disclosing Personal Information to a third party, ID Experts shall notify the individual of such disclosure and allow the individual the choice (opt out) of such disclosure. ID Experts shall ensure that any third party for which Personal Information may be disclosed subscribes to the Principles or are subject to law providing the same level of privacy protection as is required by the Principles and agree in writing to provide an adequate level of privacy protection.

Please note that ID Experts is obliged to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements

Data Security

ID Experts shall take reasonable steps to protect the Information from loss, misuse and unauthorized access, disclosure, alteration and destruction. ID Experts has put in place appropriate physical, electronic and managerial procedures to safeguard and secure the Information from loss, misuse, unauthorized access or disclosure, alteration or destruction. ID Experts cannot guarantee the security of Information on or transmitted via the Internet.

Data Integrity

ID Experts shall only process Personal Information in a way that is compatible with and relevant for the purpose for which it was collected or authorized by the individual. To the extent necessary for those purposes, ID Experts shall take reasonable steps to ensure that Personal Information is accurate, complete, current and reliable for its intended use.


ID Experts shall allow an individual access to their Personal Information and allow the individual to correct, amend or delete inaccurate information, except where the burden or expense of providing access would be disproportionate to the risks to the privacy of the individual in the case in question or where the rights of persons other than the individual would be violated.


ID Experts uses a self-assessment approach to assure compliance with this privacy policy and periodically verifies that the policy is accurate, comprehensive for the information intended to be covered, prominently displayed, completely implemented and accessible and in conformity with the Principles.

We encourage interested persons to raise any concerns using the contact information provided and we will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of Personal Information in accordance with the Principles.

If a complaint or dispute cannot be resolved through our internal process, we agree to dispute resolution using the Better Business Bureau as a third party resolution provider.


This privacy policy may be amended from time to time consistent with the requirements of the EU Privacy Shield. We will post any revised policy on this website.

Information Subject to Other Policies

ID Experts is committed to following the Principles for all Personal Information within the scope of the EU Privacy Shield Agreement. However, certain information is subject to policies of ID Experts that may differ in some respects from the general policies set forth in this privacy policy.

Contact Information

Questions, comments or complaints regarding ID Experts’ EU Privacy Shield Policy or data collection and processing practices can be mailed or emailed to:

ID Experts

Attn: Privacy Manager

10300 SW Greenburg Road, Suite 570

Portland, OR  97223



Effective date: November 30, 2016