Frequently Asked Questions
On July 5, 2019, the Company discovered that an employee’s email account had been accessed by an unauthorized, anonymous third party. Our investigation of this incident led to the further discovery on July 12, 2019 that another employee’s email account had also been accessed.
What personal information was exposed?
We have no reason to believe that your information was actually accessed or viewed as a result of this incident. We believe that the unauthorized access of the email accounts was solely intended to send out spam emails, not to access any information within the impacted employees’ emails.
Please refer to the letter you received from the Company as it outlines the type of personal information related to you that could have been seen by the unauthorized third party.
Have the police been/local authorities been notified?
Yes, we notified both federal and local law enforcement agencies.
What is Magellan/NIA doing to prevent this kind of loss from happening again?
No other Magellan systems or networks were accessed. The Magellan/NIA Information Security team has put extra protections on all email accounts. We are also updating our required yearly employee training and other educational programs to help employees better recognize and avoid phishing scams and otherwise keep their computers and their email more secure.
What is the deadline for registering for the pre-paid package of identity protection services?
The deadline for registering for the pre-paid package of identity theft protection services is 90 days from the date of the letter you received in the mail. However, your timeframe for registering may be different. Please consult the letter you received for the exact date.
Has the information been misused?
At this time, there is no evidence that there has been any access, use or attempted use of the information which may have been exposed in this incident.
Who should I contact if I have questions?
If you have questions, or for information on the services that are being provided to individuals who receive a letter indicating they are eligible for free credit monitoring – please feel free to contact an ID Experts agent by calling (833) 959-1351.
I did not receive a letter stating that my information was compromised, but feel that I should have. Can you help me?
The review of the potentially accessed data was extensive, and affected individuals were notified by letters sent by US Mail. You can check to see if your information was involved – please feel free to contact an ID Experts agent by calling (833) 959-1351. Services are only being offered to individuals who receive a letter indicating they are eligible for free credit monitoring.
What are the risks of identity theft with the information that was exposed?
Receiving a letter does not mean that you are a victim of identity theft.
We are recommending that people review their letter and the recommendations provided in the letter. At this time, we have no reason to believe that your information was actually accessed or viewed as a result of this incident, but we are unable to definitively say that none of the emails in the impacted employees’ email accounts were accessed. As a result, we are notifying individuals who had their personal information in the emails, along with offering identity theft protection services to those who receive a letter indicating they are eligible for free credit monitoring.
Is there anything I need to do to in response to the exposure of my personal information?
Whether or not you were offered enrollment in the ID Experts membership, you may also take advantage of your rights to the free fraud alert services offered by the three major credit bureaus. Placing fraud alerts will provide your credit with additional protection. In addition, doing so will give you access to copies of each of your credit reports at no cost to you. Please review the other recommendations provided in your letter.
I called my doctor’s office and they are unaware of this situation. Should they be?
This event is being managed by Magellan/NIA/Magellan Rx directly, not your doctor. It is understandable that he or she may not be aware of this situation. Magellan/NIA/Magellan Rx wants to provide support to you directly so that your doctor can focus on the services they are providing to their patients.