HEALTHEQUITY INFORMATIONAL WEBSITE
Note: This is a notification for a limited number of individuals who are affected by a recent security incident. Most HealthEquity members were not affected by this incident. Affected individuals will receive a letter in the mail.
On October 5, 2018, HealthEquity’s information security team identified unauthorized logins to two HealthEquity employees’ email accounts. The unauthorized access occurred, in the case of one account, on October 5, and in the case of the other, on different occasions between September 4, 2018 and October 3, 2018. HealthEquity immediately implemented security measures to prevent further access to the accounts, and began analyzing all information contained in these accounts to identify any sensitive personal information.
On October 20, 2018, HealthEquity began receiving the results of the review of emails in the two affected mailboxes. The analysis confirmed that the accounts contained information including participants’ Social Security numbers and may have included other information such as names, HealthEquity member ID, account type (HSA, HRA, FSA, LPFSA, DCRA), contribution amount, and/or employer’s name.
HealthEquity’s investigation has found no evidence of actual or attempted misuse of information, but we are notifying individuals by mail whose sensitive personal information was found in the mailboxes so you can choose whether to take steps to protect yourself. If you have additional questions about the incident, please contact our dedicated call center at 877.916.8380, available from 8 am – 8 pm Eastern.
This website is maintained by ID Experts® on behalf of HealthEquity for the purpose of providing you with valuable services and information to mitigate any risks in the event that you experience identity theft as a result of this situation. For additional information, see our Frequently Asked Questions (link).
As a result of this incident and at no cost to you, HealthEquity is offering MyIDCare identity theft protection services through ID Experts to provide you with credit monitoring and complete recovery services for five years. MyIDCare product helps protect your identity with:
- Credit monitoring that alerts you to any changes to your credit report
- CyberScan will monitor criminal websites, chat rooms, and bulletin boards for illegal selling or trading of your personal information
- Access to Fraud Resolution Representatives to resolve any identity theft issues
- Exclusive educational materials on protecting your identity including instructive articles, up-to-date information on new identity theft scams and tips for protecting yourself
- Identity theft insurance coverage for up to $1,000,000
Use the enrollment code in your notification letter to begin the enrollment process.
The above link will redirect you to our secure enrollment site.