Frequently Asked Questions



What happened?

On August 16, 2018, Cheddar’s Scratch Kitchen learned that between November 3, 2017 and January 2, 2018, an unauthorized person or persons gained access to the Cheddar’s Scratch Kitchen network and were able to access and potentially obtain payment card information used to make purchases in certain Cheddar’s Scratch Kitchen restaurants in 23 states: Alabama, Arizona, Arkansas, Delaware, Florida, Illinois, Indiana, Iowa, Kansas, Louisiana, Maryland, Michigan, Missouri, Nebraska, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Texas, Virginia, and Wisconsin.

 

What personal information was exposed?

Payment card information, including card numbers.

 

How many people are involved?

Based on the information we have today, we believe approximately 567,000 payment cards may have been affected.

 

Have the police been/local authorities been notified? If so, with which police department and what is the case number?

Yes. We are working with federal law enforcement regarding this matter and we are cooperating fully with their investigation.

 

What is Cheddar’s Scratch Kitchen doing to prevent this kind of loss from happening again?

This incident occurred on a network that was permanently disabled and replaced in April 2018.

 

What is the deadline for registering for the pre-paid package of identity protection services?  

November 22, 2018

 

Has the information been misused?

At this time, we are not aware of any misuse. 

 

What are the risks of identity theft with the information that was compromised?

We are not aware of any misuse of information that may have been compromised. However, we recommend that people enroll in the ID Experts membership and review the recommendations provided online at https://ide.myidcare.com/cheddars.



Is there anything I need to do to in response to the exposure of my personal information?

Once you are enrolled in the ID Experts membership, you may also take advantage of your rights to the free fraud alert services offered by the three major credit bureaus. Placing fraud alerts will provide your credit with additional protection. In addition, doing so will give you access to copies of each of your credit reports at no cost to you.