Ask-an-Expert Helpline


Uncertainty is everywhere — Our team is here to give you certainty in an uncertain world.

Is that strange letter something to worry about? How often should I get a credit report?
How do I protect myself online?

We know you have questions about identity protection — and getting answers isn’t always easy. It’s our mission to arm you with the facts and advice you need to be proactive about your security. Our team of experts has extensive experience in identity protection and they are here to help you, as our member, get the answers you need.


Additionally, your membership will give you access to a wealth of information including:

  • How to obtain access to free credit reports
  • When you should consider setting set fraud alerts with the credit bureau and credit freezes
  • Instruction on how to analyze credit reports to determine if you are an identity theft victim
  • How to opt out of junk mail which helps eliminate pre-approved offers of credit and reduces the chances of new lines of credit being opened fraudulently in your name
  • Tips and recommendations for a variety of identity theft related issues including steps for protecting your identity on social networking sites, how to protect your identity while traveling, what to do if your wallet/purse is stolen or lost, and much more

"In 2015, tax or wage related fraud was the most common form of reported identity theft (45%), followed by credit fraud (16%), phone or utilities fraud (10%), and bank fraud (6%).”

— Federal Trade Commission, Sentinel Network Data Book

If you believe you are a victim of identity theft, our experts will work through each situation and conduct a thorough assessment to see if you are a victim and put you in the skilled hands of our experienced recovery team. You will be guided and advised on how to identify identity theft and how to take the necessary precautionary steps to help protect yourself against a future threat.


Get unlimited guidance and answers when you need them.

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Do you still have questions?

Identity thieves are constantly redefining their methods to find ways to break into personal information and personal accounts. Identity theft is a crime that occurs when your information is used without your consent. Criminals have found ways to use a person’s name, Social Security number, address, date of birth, credit card, medical insurance account, bank account and bank information, driver’s license, and phone number for their own benefit.

If your information is stolen, you might be financially responsible for what the thief buys, charges or does with your information. This can potentially damage your credit rating, result in bill and account collections, or even denial of medical services if your medical insurance is effected. The results of identify theft can range from troublesome to catastrophic.

MyIDCare was built by an experienced team of privacy advocates at ID Experts, the leader in identity theft protection services and response. We employ leading encryption and security technologies to ensure every interaction a member has with MyIDCare is secure. All sensitive and personal information contained in the database is encrypted utilizing the 256 bit AES algorithm.

Credit monitoring is an incredibly helpful tool which works by alerting you to changes with your credit file. These changes can be actions you have taken, but more importantly, these changes could also be fraudulent activity requiring immediate attention. Credit monitoring reviews changes to your credit file such as:

  • New inquiries
  • New accounts opened in your name
  • Late payments
  • Improvements in your report
  • Bankruptcies and other public records
  • New addresses
  • New employers

The system will ask you to provide some additional information such as your Social Security number, date of birth, driver’s license, etc. The system uses this information simply as a security step to verify they are communicating with the correct individual and you are who you say you are.

CyberScan protects you from on-line trading or selling of your personal information. Daily, it scans criminal websites, chat rooms, internet bulletin boards, etc., for the detection of stolen identities. If your personal information has been detected during the search, you will receive an email alert. CyberScan can detect on-line selling or trading of your:

  • Name
  • Date of birth
  • Social Security number
  • Telephone number
  • Driver’s license/ID number
  • One email address
  • Medical ID number
  • Bank accounts*
  • Credit card numbers*
  • [*US Bank accounts and credit card numbers will be monitored if a member enters this information on the “Additional Account Details” page. A member can monitor up to 5 accounts total, but it is not required.]